TERMS AND CONDITIONS

1 - Purchasing on Clever

All products on sale at www.clever.it are directly sold by Clever S.r.l. registered the 09/02/2017 on the Register of Companies of Milan with Italian VAT Reg n. 09792790967.
The operational office is located in Via Trieste 71, 20821 Meda (MB).

All prices in the Quote are generally shown in Euro (or in any other currency chosen by the user) and usually include VAT; exchange rate is updated weekly to keep up with currency trends. Total Amount is clearly visible in the Quote and in the final summary the Customer must confirm before concluding the Order. The aim of this page is not to represent all company procedures: for this kind of information we suggest you to read these pages: (About Us, Payment, Shipping & Delivery e FAQ).

2 - Buying Procedure

1. To proceed with a purchase of one or more products on www.clever.it it is necessary to place an online order following the process described on the site.
2. The contract is completed when Clever receives the order - filled with all details - and the full or down payment. In case the Order has been placed by an operator of our Customer Care on behalf of the Customer, the contract is considered completed upon the reception of the payment; the Customer must check carefully every information contained in the Order Confirmation.
3. In the unlikely event that, after receiving an order, a product turns out to be unavailable, Clever will proceed with the down payment or the full payment refund.
4. For countries outside the European Union local VAT and Import taxes are charged to the buyer.
5. Customers have to actively agree to General Selling Terms and Conditions, by placing the order you will accept to submit to them.
6. The online selling contract between Customer and Supplier is intended to be concluded in Italy and ruled by Italian law.
7. In case Customers do not accept all General Selling Terms and Conditions, they are asked not to forward the order but to contact Clever staff for clarifications.

3 - Order Changes

Order changes are guaranteed as long as the production has not started yet; the production starts once the payment or the down payment has been received. For orders with a Total Amount of at least € 800,00 and bank transfer payment, customers can proceed with a down payment of 50% for the putting into production of the supply and a 50% balance before the shipment: the Balance Payment must necessarily be made with the same currency as the Down Payment (€, £, $, CHF). All the changes requests received after the putting into production (either the modification of a product or the shipping method) are to be intended as exceptions and therefore they have to be authorised according to the progress of the production process. Invoicing data inserted during the ordering process can be modified until the issue of the invoice itself; it is possible to modify the shipping address for orders paid by Bank Transfer only within 15 days from the order (please send an email to our Customer Care (store@clever.com) with your new shipping address).
Total or partial refunds will be made by using the same method of payment chosen during the order (Credit Card, PayPal, Bank Transfer). The currency for the refund will always be in euro, also in case of a transaction made with a different currency; you will be recredited the amount received by Clever minus possible bank fees.

4 - Shipping and Delivery

Clever always asks for customers availability to receive the supply, before proceeding with shipment: if the given availability is not respected, possible costs for the stock of goods or a second shipping will be charged to the buyer. Customers are asked to authorize shipment or to collect the supply directly at our warehouse within 30 days from the communication of availability. The shipping will be arranged only after the payment of the full amount of the order; Clever delivers mostly relying on furniture specialized carriers to guarantee a high standard of service and maintain the product intact during transport: Standard Shipping is intended at ground floor (curbside delivery) outside the building, entrance gates or at any rate as far as the truck used for delivery can reach. The carriers do not deliver inside apartments, houses or at upper floors. Customers have to help the driver unloading the packages from the truck; according to the dimensions and weight of the purchased products, customers are asked to put at disposal other people at the moment of delivery. Clever reserves the right to randomly open and check packages, possibly taking photos of the products and it is legally responsible for the items up to their delivery. All products travel covered by All Risk insurance and with telephone notification; you can find further information on the Shipping and Delivery page.
Furthermore all customers with final destination outside the European Union can pick up products directly at our factory by sending a carrier of their choice. By choosing "Picking up for extra EU Export" the system will automatically recalculate prices excluding Italian VAT whereas the buyer will be held responsible for his export declaration. Clever will accept this system only if supplies are collected by international carriers which regularly handle extra EU exports and shipments. Picking ups made by using inappropriate vehicles will not be accepted. Our Customer Care (store@clever.com) will contact the chosen carrier in order to verify the final destination: in case information do not correspond, the order will be temporarily suspended until the payment of Italian taxes, which will then be refunded upon reception of the export documents.

5 - Shipping Costs

The Delivery Services menu you can find inside the Quote page calculates a Shipping Costs estimate: orders with a Discounted Total Order Amount exceeding € 1,000 will activate Free Standard Shipping in most European countries (€ 1.200 in Switzerland). With Standard Shipping we intend all deliveries taking place at ground floor (at curbside - outside entrance gates) and for all those buildings which can be reached by a semi-trailer and which do not belong to Special Locations as clearly stated on the Shipping and Delivery page.
For deliveries to USA and Canada the system will automatically take off taxes from the Total Amount and calculate shipping costs via sea-freight. Local VAT and import taxes are charged to the buyer.
At the moment of the Order Clever will check customers' delivery address and inform them of possible additional fees for Special Locations; in this case the customer has the faculty not to confirm the Order.

6 - Delivery Times

Production Times are intended as merely estimates based on experience and previous orders of the same product type: each product card indicates production times for the related product; waiting periods for custom-made products are normally included in a 3 to 8 week time for production.
In consideration of the nature of our products, "manufactured or acquired specifically for the Customer" (nature characterizing ALL products sold on Clever) the law provides an "additional period of time appropriate to the circumstances" within which a possible manufacturing delay is to be considered "appropriate according to circumstances".
Clever commits to deliver supplies within 30 days from the time agreed upon with the Customer and calculated by adding Production Times to the Shipping Times stated on the website which can be viewed before the purchase: after this period the Customer can terminate the contract without charges and CleverClever will proceed with the refund of the paid amount (for orders including more products which are not coordinated or that they belong to different collections, the Customer can terminate the purchase only of the products which have been delayed). Clever Customer Care constantly updates customers about the status of their orders: if - before the expiry of the 30 days of the first additional period of time - the Customer, who has been promptly informed about the delay, accepts to wait for the products, he will not be able to terminate the contract before another 30-day time span.

We constantly work to ensure the products are delivered within the estimated times or trying to anticipate them when possible, however we can not guarantee that they will not be affected by unforeseen delays: we suggest you to check product cards as well as our Shipping and Delivery page for all information about average times and contact our Customer Care (store@clever.com) before purchasing in case Delivery Times are fundamental to your decision.

Please notice that all productions and deliveries planned close to Christmas or summer vacations can be delayed due to the manufacturers and logistics closing periods (even the slightest delay can postpone the deadline until the re-opening in January and September).

7 - Products Not Available

Clever constantly works to keep its database up-to-date. It may rarely happen that some options are not available anymore. In these cases Clever will promptly inform its customers who can decide whether to change the order or to claim for a refund of the amount already transferred. In case of a supply composed by more than one products the refund will concern only the item not available; obviously we will consider every case separately, in case of a possible complementarity of the items.

In the United Kingdom and Ireland upholstered items must meet specific fire-proof standards. We recommend British customers to contact our Customer Care team for information (store@clever.com).

8 - Limits of Use

Clever staff constantly works to keep all information on the website updated. At the same time, it may be possible to find inaccuracies.
It's our daily responsibility to keep the website as accurate as possible but it is also the customer's responsibility to verify the truthfulness of all those details considered fundamental for his/her satisfaction and necessary in order to proceed with the purchase: for example if you need to match products with others you already own (verify the matching of the items and the colour combinations), for products with measurements slightly inferior to the available space (please contact us in order to verify dimensions and ask for advices regarding measurements criteria), or for those rare cases where Product Cards have discrepancies in different parts of the card itself (you must read the entire Product Card); furthermore in case of Product Cards with a "Digital Samples Page" (photos of finishes and colours samples) the Customer must observe the Samples with care in order to evaluate how the "definition" of a certain material or finish, found inside the Product Card, is translated in terms of aesthetics in the Digital Samples page and therefore in reality. We remind you that the colour and texture of every natural material (wood, leather, stone, ...) change from piece to piece due to the variable outcome of each material.

9 - Right of Withdrawal

Customers have the right to withdraw any kind of distance contract, without penalties and without giving reason, within a 14 days period starting from the delivery day.
The right of withdrawal does not apply to supplies of products which are "non-prefabricated, made on the basis of an individual choice of or decision by the consumer" (Directive 2011/83/UE of the European Parliament) and to "custom-made or clearly customized products" (art. 59 Legislative Decree 21/2014): due to the highly customizable nature of our collections and to the manufacturing processes of our suppliers (mainly made upon commission), the majority of the products in our catalogue can not be returned, for more information please contact our Customer Care (store@clever.com) before the purchase or before the putting into production of the order.
Please, for more information read our Right of Withdrawal page.

10 - Possible Anomalies After Delivery

This point shows the assistance Clever gives to customers after Delivery: these procedures do not by any means limit Warranty Rights which are acknowledged by the Consumers Code (view point n°11), but they have to be intended as a common ground where Customers can receive the best possible assistance. In case of possible disputes the Customer can address to the European Commission Online Dispute Resolution.

With the customer's interest in mind, in case of issues concerning the supplied items, our Customer Care will verify the overall process throughout the different stages, from manufacturing up to the proper use of the products, in order to identify responsibilities; these can be assigned to the manufacturer, Area D. srl as a retailer, the carrier appointed by Area D. srl for the transport (this service is covered by an All Risk insurance) and the Customer or the person in charge of receiving the supply, moving the packages inside the house as well as proceeding with the assembling (for example in case of a company hired to assemble the furniture).

During the unloading, assembling and the period immediately after the conclusion of the assembling process, Customers are bound to follow every step of our Procedure for the Reception and Verification of the products: in this way they will receive the best assistance from our Customer Care (store@clever.com) thus resulting completely covered both in case of manufacturing defects and transport damages (which are not frequent but neither impossible).
In case a Customer does not follow all the steps stated in the procedure it may not be possible to properly assign the responsibility regarding the specific issue. In some cases we may ask the Customer to contribute to the possible replacement costs; Clever always works with the satisfaction of its customers in mind, reserving the right to consider each case singularly.
Basically, this procedure serves the purpose to confirm our Customer Care that specific issues have not be caused by the customer himself (or a delegated person): each procedure has been specifically thought to protect in the most effective way our customers.

The replacement of damaged or faulty parts requires slightly inferior or even the same times as the ones needed for production, since most of the products are custom-made and delivery terms remain the same as well. The replacement process starts once we receive the photographic documentation that must be sent to us soon after the delivery. Clever works as quickly as possible in order to reduce waiting times.
In case the replacement of a product (or part of it) requires the return of the damaged piece, customers have the responsibility to adequately pack the elements to avoid damages; in case Clever does not ask for the return of the product or part it, it is up to the customer to dispose of the damaged parts. Clever will provide by email the necessary labels to print and attach to each single package.

11 - Warranty

All products will be delivered with a regular sales invoice, valid for a 24 months warranty on all manufacturing defects, according to the Italian Consumers Code; for all purchases with an invoice issued to a company or to a professional with VAT number, the warranty will be valid for 12 months.
Products have to be used properly, in compliance with their intended use, and well maintained: packages always include a product card with related indications; should it not be present, customers have the responsibility to contact our Customer Care (store@clever.com). In case the replacement or repairing of a product (or part of it) requires the return of the damaged piece, customers have the responsibility to adequately pack the elements to be returned to avoid further damages and to pay for the return of the product; costs related to the repair (for materials and labour) and shipping back the product will be charged to Clever. In the last few years the increasing extension of warranty times both in advertising campaigns and in business trading, has created unreal length expectations from customers, in contrast with the product real potential and life-span. These unreal warranty lengths often hide many limitations which devalue the product warranty, and they are offered on products with an average, or even much shorter life-span than the warranty itself. On the contrary, we believe in the real value of warranties, which represent a real protection for customers on collections designed and produced to enjoy a much longer average life than the specified terms.

12 - Privacy Policy

Clever does not absolutely use personal data, collected through the registration to the website, for any future electronic communication activity, and at the same time will not release its customers' personal data to third parties. All data are exclusively used to manage customers' orders in the best way. This Directive is not valid for other websites that can be consulted through our links, Clever is not to be held responsible. The company in charge for the processing of personal data on this website is Clever Via Trieste 71, 20821 Meda (MB) - Italy. The processing of personal data connected with this website is treated by Clever and by Clever employees. No data collected will be communicated or released to third parties. All personal data registered on www.clever.it will be exclusively used to supply Clever services and products and will be kept on Clever database until the customer will decide to cancel his/her account. All personal data may be used in case of possible electronic damages. For more information please visit our Privacy Policy page.

13 - Cookies Policy

No cookies are used to transmit personal information, nor are so-called persistent cookies or user tracking systems implemented. Clever uses Technical Cookies only - including the Web Analytics ones - for this reason and also following the current legislation it it not necessary to notify the customer since these are only used to make the service work correctly. For more information please visit our Cookie Policy page.